FAQs

Frequently Asked Questions

1. What type of products does Tielle Kindled sell?

Tielle Kindled offers scented candles designed to add warmth, fragrance, and ambiance to your home or personal space. Explore our collections including After Dust, Citrus Sunrise, Tropical Escape, Berry Bliss, and Velvet Kiss.

2. Where do you deliver?

We currently deliver across Nigeria. Local deliveries within Lagos are handled by our delivery rider, while orders outside our local delivery area may be shipped through a suitable delivery service.

3. How long does delivery take?

For deliveries within Lagos, orders typically arrive within 1–2 business days after your order has been confirmed.

Delivery times for locations outside Lagos may vary depending on the destination and delivery service.

4. How much is delivery?

Delivery fees depend on your location and will be displayed at checkout before you complete your order.

5. How can I pay for my order?

We accept the payment methods displayed at checkout. Where available, customers may also be able to pay by bank transfer.

6. Can I change my order after placing it?

If you need to make a change, contact us as soon as possible. We will do our best to assist before your order has been processed or dispatched.

7. Can I cancel my order?

Orders may be cancelled before they are processed or dispatched. Please contact us as soon as possible if you need to cancel an order.

8. What should I do if my candle arrives damaged?

Please contact us within 48 hours of receiving your order and provide clear photos of the damaged product and packaging. Our team will review the issue and assist you.

9. How long does a candle last?

Burn time depends on the candle's size, wick, and how it is used. Following proper candle-care instructions can help you get the best performance from your candle.

10. Are the candles suitable as gifts?

Absolutely. Our scented candles make thoughtful gifts for birthdays, anniversaries, housewarmings, celebrations, or simply showing someone you care.

11. Can I order multiple candles?

Yes. You can add multiple products to your cart before checkout. Availability depends on current stock.

12. How can I contact Tielle Kindled?

For questions about products, orders, or delivery, please contact us through the contact details provided on our website.

Tielle Kindled — Light it. Feel it. Make the moment yours.